Program Terms and Conditions

Conditions Of Attendance

To be eligible for a Completion Certificate each participant is expected to:

  • Attend the sessions with a Blood Alcohol Concentration (BAC) of ZERO and NOT be under the influence of Alcohol and/or Drugs

  • Attend both sessions on time

  • Participate and complete required tasks and activities

  • Pay all fees 

  • Bring an eligible photo I.D 

  • Show your VicRoads letter that confirms your eligibility to complete the program.

Coronavirus (COVID-19)

Due to the Coronavirus PLEASE note the following:

1. People with signs of fever or cough will NOT be permitted to attend.

2. People who have or know someone who travelled overseas in the last 14 days to show courtesy and not attend.

3. People to wash hands before and after the meeting.

4. Maintain safe physical distance of 1.5m between each other and not shake hands.

5. Use hand sanitiser regularly.

The health and safety of our participants and our people are our number one priority.


Using Zoom

Due to Coronavirus, programs now are provided on line using Zoom.

Participants attending the program on line using zoom are required to note the following:

1) All terms and conditions remain the same as attending the program "in person";

2) Participants to ensure proper internet connection throughout the duration of the each session without disruptions;

3) Participants are required to join zoom sessions 20 minutes prior to start of the program to ensure audio and video are working appropriately so that full group engagement can be maintained throughout each session;

4) Participants are required to be located in private and quiet space throughout the zoom session and are able to engage privately and confidentially without distractions;

5) Participants are required to complete and sign a registration from agreeing to all terms and conditions as well as provide appropriate form of ID to confirm identity prior to the commencement of the program;

6) Program worksheets sent to participants by mail/email would need to be be completed during each session.

Cancellation Policy

In order to receive a partial refund, you must cancel a minimum of 5 business days before the commencement of your first session. Failure to do so will result in a forfeit of all fees.  The Government fee is $67 or $34 for concession card holders.  It is the responsibility of the participant to book into the correct program. 

Code and Conduct

Attendance while under the influence of alcohol or other drugs is not permitted.

Participants who behave in an unruly or disruptive manner will be asked to leave and will be excluded from any further sessions, forfeiting any reimbursement of fees. The privacy of all participants is paramount, thus photos and videos are not permitted. Information shared during the program is strictly confidential. 

Lateness and Missed Sessions

Late arrival cannot be guaranteed entrance to a session. Please try and arrive at least ten minutes prior to your session time. If you are running late, please contact Accredited Programs on 0401 684 875. Any missed session will need to be completed within 4 weeks, provided the appropriate fees are paid and must be approved by VicRoads (may require a Doctor's Certificate). Missing the first session will result in an exclusion from the entire program with no refund. 

Communication with VicRoads

Accredited Programs will directly provide information regarding your Program Completion to VicRoads, together with any referrals made by our Alcohol and Drug Counsellors. It is the sole responsibility of participants to follow up this referral as per the national medical licensing standards -- 2016 Assessing Fitness to Drive (AFTD) guidelines. Accredited Programs does not guarantee participating in the program will lead to a positive outcome nor accepts any responsibility which may arise or suffered in connection with the program.   For more information ring VicRoads on 1300 723 790.

Interpreting Services

If a participant does not speak English, an interpreter must be arranged. Please contact us for further information. 

Feedback and Complaints

At the completion of your drink/drug Behaviour Change Programs, you are offered the opportunity to provide confidential feedback. If you wish to inform us of any concerns, compliments or complaints, then you may contact us directly on (03) 9886 5099 or fill out an inquiry form via our website.

Our Accreditation

The Drink and Drug Behaviour Change Program is a program approved by VicRoads under the Road Safety Act 1986. Accredited Programs is approved by VicRoads to deliver the Drink and the Drug Driving Behaviour Change Programs. See VicRoads for more information.

Other Services

Accredited Programs provides Court Reports and/or Alcohol/Drug Education Programs for the Magistrate for "ANY offence committed" that is subpoenaed to the Court.  This service is separate to the mandated VicRoads Behaviour Change Program for re-licensing.  Please contact us for more information.